Shipping policy

Shipping Policy

Order processing
Orders normally require 1–3 business days for processing before shipment. Processing time may be longer during holidays, high-volume periods, or supplier verification.

Delivery estimates
Delivery time depends on the item, fulfillment location, destination, and selected carrier. Most supported U.S. routes arrive within approximately 3–12 business days after processing. Items fulfilled from an international facility may require approximately 7–25 business days after processing. The estimate shown at checkout or in the order confirmation is the estimate that applies to that order. Delivery dates are estimates, not guarantees.

Tracking
We provide tracking when a valid carrier tracking number is available. Tracking may take 2–5 business days to show its first carrier scan.

Address accuracy
Customers are responsible for providing a complete and correct delivery address. Contact support@cncareusa.com immediately if an address needs correction. We cannot guarantee changes after an order enters processing.

Delays and split shipments
Orders containing multiple items may arrive in separate packages. Carrier delays, customs reviews, weather, and other events outside our control can affect delivery.

Lost or damaged packages
If tracking shows no movement for an unusual period, or if a package arrives damaged, contact support@cncareusa.com with the order number and relevant photos. We will review the carrier and fulfillment records and provide the available resolution.

International orders
Customers are responsible for import duties, taxes, or fees charged by their country unless checkout states otherwise.