Orders and delivery
Where do current fashion orders ship from?
Our current fashion collection is fulfilled from Los Angeles, California.
When will my order arrive?
Delivery estimates are shown at checkout. After shipment, we send tracking when valid carrier information is available.
Can I change or cancel an order?
Contact us as soon as possible. Once an order enters processing, changes or cancellation may no longer be possible.
Returns
What is the return window?
Eligible return requests are accepted within 30 days of delivery. Items must be unworn, unwashed, and returned with original tags. Final-sale items are not eligible.
Where should I send a return?
Contact us before mailing anything. We will confirm eligibility and provide the authorized return instructions and address. Returns sent without approval may not be accepted.
Sizing and product help
How do I choose a size?
Review the product description and our Size Guide before ordering. Product-specific notes take priority over the general guide.
How can I contact CNCARE?
Use the Contact page and include the product name or order number when available. We normally respond within 1–2 business days.